EXCHANGES AND RETURNS

MARRAF only accepts returns of items in new condition, maintaining the same conditions and not showing any type of damage or sign of use. Requests for exchange or return must be made within a maximum period of 15 days after receiving the order and you must contact our customer support team via email.

Exchanges will only be accepted for items of equal or greater value than the item to be exchanged and the shipping costs for the exchange process are the sole responsibility of the customer. In any case, these orders are subject to prior confirmation of stock by our team.

All exchanges or returns are subject to confirmation by the MARRAF team after analyzing the condition of the items. If the items do not meet the conditions mentioned above, the customer will not be entitled to any refund and will be offered to send the return together with the next order. If the customer refuses and wishes to return the item, he/she will be responsible for the corresponding shipping costs.

For any type of exchange or return, you must contact our Customer Support via email with the order number, description or product reference.

We do not accept returns on items that are considered custom pieces.

The procedure to follow will be to place the product in its original packaging, without having been used, and send it to:

REFUND TERMS AND METHODS

MARRAF will make refunds as quickly as possible, however, we will have a maximum period of 15 days from the date of receipt of the returned items.

The refund will always be made using the same method used for payment.

REIMBURSEMENT OF TRANSPORTATION EXPENSES

If there is a right of return due to defects or other non-conformities in relation to the products ordered, the return is the responsibility of MARRAF and we assume the costs of the shipping costs paid at the first moment.

When the return of the order is the customer's responsibility, the shipping and return costs of the order will be borne by the customer.