Terms and Conditions
By using the website www.marraf.com , you agree to comply with the terms of use, all applicable laws and regulations, and accept responsibility for compliance with current legal standards.
The contents of this website are protected by copyright and trademark laws.
We reserve the right to change these terms from time to time. It is your responsibility to check for changes. Your continued use of the site following any changes constitutes acceptance of the new Terms.
We reserve the right to remove or amend the services provided on this website without prior notice.
We are not responsible for any temporary unavailability of the website. Occasionally, access to certain areas may be restricted.
By ordering any product or service, you are agreeing to these terms. If you do not agree with any of these terms, we ask that you do not use the website.
If you have any questions regarding these Terms, please contact us.
PRIVACY POLICY
Your privacy is fundamental to us. At MARRAF, we are committed to respecting the confidentiality of the personal information we collect through our website.
Below is our privacy policy. Any changes to this policy will be duly updated in this section.
When you make a purchase on our website, we collect personal data that allows us to identify you, such as your name, telephone number, address and email address, with the aim of using this information in promotional campaigns, competitions and newsletters. In addition, when you make purchases, we record details such as your delivery address and payment information.
We may also collect additional data about your browsing on the website, which helps to improve the quality of our services.
We ensure that all information provided will be stored in accordance with applicable laws in Portugal. Should you wish to confirm the data provided on our website, you can contact us by email or through our customer service. To do so, you will be asked to provide proof of identity, which may include your email address and the password used to register on the website.
It is your responsibility to keep this information secure, especially with regard to any activity or requests made through your account. We recommend that you do not save your password in your browser to prevent others with access to your device from misusing your data.
ENSURE YOUR SAFETY
We take the risk of online fraud very seriously, which is why you may be contacted for additional security checks. We count on your cooperation in this regard.
We do not tolerate any attempt at fraud, and all violations will be reported to the appropriate authorities. By accepting these Terms, you authorize these checks to be carried out.
ACCORDANCE
This website must be used exclusively for lawful purposes, in full compliance with current legislation. The user undertakes to follow all rules, laws and regulations governing the use of this website.
The user undertakes not to:
- Transmit or upload any type of malicious software or other type of malicious code that may harm or interfere with the normal functioning of computer systems;
- Share or publish content that is offensive, defamatory or of an indecent nature through the website;
- Attempt to access, without authorization, restricted areas of the website, the servers on which the website is hosted, or other servers, systems or databases connected to the website. You must also not carry out denial of service attacks on our website.
MARRAF is not responsible for any damage or loss caused by attacks, viruses, or any other type of malicious software that may affect your equipment, programs, data or other material due to the use of the website or the transfer of materials hosted on it or on external pages linked to the website.
If any of these violations occur, it will be reported to the competent authorities and we will cooperate with them by providing the necessary information about the user's identity. In case of violation of these rules, the user will immediately lose the right to access the website.
LINKS TO THIRD PARTIES
To facilitate navigation for our users, the website may contain links to external pages or other content that are not under our control. We clarify that we are not responsible for these sites, materials, or content, nor do we guarantee their review or support.
We assume no responsibility for issues related to privacy, content or damage caused by these sites. We are not responsible for any losses, offenses or problems arising from the use of any information, products, services or materials published on external pages.
ACCEPTANCE OF ORDERS
Orders are subject to product availability. If the requested items are not available, the user will be notified by email and can choose between waiting for the stock to be replenished or canceling the order.
The user acknowledges that the automatic confirmation of the order does not mean that his/her purchase offer has been definitively accepted. The fulfillment of the contract between MARRAF and the user will only occur when:
1. Payment for the order is processed, or;
2. The products are shipped or the services are started, the latter being the decisive criterion. At this point, the user will receive an email confirming the shipment, indicating that the contract has been formalized (“Shipping Confirmation”).
The contract will apply only to the products or services indicated in the Shipping Confirmation.
We take all necessary precautions to ensure the security of your payment and order information. However, in the absence of negligence on our part, we cannot be held liable for any losses resulting from unauthorized access by third parties to data provided during the use of the website or at the time of ordering.
Once the products have been delivered to the address specified, the risk in the goods will pass to you. We are not responsible for errors in the delivery address provided or if you fail to collect the products at the location specified. However, you will only be responsible for the risk of loss or damage to the products once they have been delivered to the destination address.
SHIPPING
For mainland Portugal and the rest of the world we apply fixed shipping rates.
Orders are distributed by CTT Correios de Portugal, SA. and we use the Registered Mail service.
Purchases worth 50 euros or more, with delivery in mainland Portugal, benefit from free shipping.
For shipments destined for outside the European Zone, MARRAF is not responsible for any customs clearance costs, these charges being the responsibility of the customer.
SHIPPING AND DELIVERY TIMES
Orders are shipped within a maximum period of 2 working days.
Delivery times vary depending on the destination:
Mainland Portugal: 1-3 working days;
Madeira: up to 5 working days;
Azores: up to 7 working days;
European Community countries: 7 – 11 working days;
Countries outside the European Community: up to 15 working days.
Delivery times may be extended during periods of high volume of orders, such as during the holidays or Christmas, and this is the responsibility of CTT Correios de Portugal, SA.
Furthermore, the delivery time may be changed if the order is held for customs inspection.
INTERNATIONAL CLIENTS
MARRAF operates in accordance with the legislation and marketing authorizations in force in Portugal and is not responsible for shipments of articles not authorized for sale in the destination country. In these cases:
- If the shipment is made via Portuguese Post and the merchandise is returned due to not being authorized to enter the destination country, we will refund the value of the products, minus any Portuguese customs fees, in the form of a discount voucher, after receiving the returned order;
- In certain exceptional destinations, due to customs interventions, the return may be automatically processed, with the cost being borne by the customer;
- Although rare, in specific cases, the customer may have to go to the nearest post office to collect the order.
INSURANCE
All shipments are covered by loss insurance.
If the order is lost, MARRAF will refund the full amount or send a new one at no additional cost.
The order will only be considered lost after confirmation by the transport company.
PAYMENT METHODS
The User confirms that payment management is carried out by him/her, among the options available: Multibanco, credit card, MBWay, PayPal, Google Pay, Apple Pay, Shop Pay and Union Pay.
We reserve the right to hold payment for a period of 24 hours. If payment is not successful, the User will be notified via the email address provided.
If you do not wish us to attempt to process your payment again, please cancel your order before it is processed.
SHIPPING INFORMATION
As soon as your order is shipped, you will receive a code in your email so that you can locate it on the CTT website, using the following link:
If you have difficulty locating your order, please contact our customer support team.
- If CTT is unable to deliver the order, a notice will be left in the mailbox indicating the CTT post office where you can collect it. You will have 5 working days to collect the item.
- If an order is returned to MARRAF due to the customer's responsibility and the customer wishes to have it resent, it will be necessary to pay new shipping costs.
Reshipping costs must be paid by bank transfer, and proof of payment must be sent to our customer support team or email, along with the returned order number and the name of the account holder from which the transfer was made.
The data required to make the transfer are the following:
EXCHANGES AND RETURNS
MARRAF only accepts returns of items in new condition, maintaining the same conditions and not showing any type of damage or sign of use. Requests for exchange or return must be made within a maximum period of 15 days after receiving the order and you must contact our customer support team via email.
Exchanges will only be accepted for items of equal or greater value than the item to be exchanged and the shipping costs for the exchange process are the sole responsibility of the customer. In any case, these orders are subject to prior confirmation of stock by our team.
All exchanges or returns are subject to confirmation by the MARRAF team after analyzing the condition of the items. If the items do not meet the conditions mentioned above, the customer will not be entitled to any refund and will be offered to send the return together with the next order. If the customer refuses and wishes to return the item, he/she will be responsible for the corresponding shipping costs.
For any type of exchange or return, you must contact our Customer Support via email with the order number, description or product reference.
We do not accept returns on items that are considered custom pieces.
The procedure to follow will be to place the product in its original packaging, without having been used, and send it to:
ORDER CANCELLATION
It is only possible to cancel an order if it is in a pending status, which means it has not yet been packaged and has not left our warehouses. In this case, please contact our Customer Support via email to cancel the order.
PRODUCT EXCHANGES
Product exchanges are subject to prior stock confirmation by the MARRAF team. To exchange an item, you must contact our Customer Support team via email.
REFUND TERMS AND METHODS
MARRAF will make refunds as quickly as possible, however, we will have a maximum period of 15 days from the date of receipt of the returned items.
The refund will always be made using the same method used for payment.
REFUND OF TRANSPORTATION EXPENSES
If there is a right of return due to defects or other non-conformities in relation to the products ordered, the return is the responsibility of MARRAF and we assume the costs of the shipping costs paid at the first moment.
When the return of the order is the customer's responsibility, the shipping and return costs of the order will be borne by the customer.
PRODUCT INFORMATION
We will try to ensure that all product details, descriptions and prices displayed on the website are correct. However, we reserve the right to refuse orders where product information has been incorrectly published, including prices and promotions.
MARRAF may modify prices without prior notice. All prices include VAT (where applicable) at the legal rate in force.
Order refusal may also be the result of other reasons such as:
- Product out of stock;
- Inability to obtain payment authorization;
- Fraudulent orders.
If there is any problem with your order, you will be immediately contacted by our team.
We do everything we can to keep your order and payment details secure. However, we cannot be held responsible for any loss you may suffer if a third party gains unauthorised access to any data you provide when accessing or ordering from our website.
INTELLECTUAL PROPERTY
MARRAF is protected by copyright, trademark and owns the intellectual property rights to all material.
All intellectual property rights are reserved. You may view and/or print pages from our site for your own personal use, subject to the restrictions set in these terms and conditions. You may not otherwise reproduce, modify, copy, distribute or use for any commercial purposes any of the materials or content on the site.
LIMITED LIABILITY
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
Nothing in these terms shall:
- Restrict or exclude our or your liability for death or personal injury arising from negligence;
- Restrict or exclude our or your liability for fraud or fraudulent misrepresentation;
- Restrict any of our or your liabilities in any way that is not permitted under applicable law;
- Exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in this notice:
- Are subject to the previous paragraph; and
- They cover all liabilities under this notice or in relation to the subject matter in it, including liabilities arising in contract, in tort (including negligence) and for any breach of statutory duty.
To the extent that the website, information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature. For any clarification related to these Terms and Conditions, please contact our Customer Support via email.
The User, by accessing and using the Portal and contracting MARRAF, declares that he/she has read and accepts these Terms and Conditions, is over 18 years old and is not legally prevented from making commitments to third parties.
No other terms or amendments to the terms and conditions will be binding unless agreed and signed by us. By accepting these terms and conditions, you agree to the above.